Job Description
Company Description
Surgenex® is a leading contract research and manufacturing organization specializing in human cellular and tissue-based products. Our team of dedicated professionals is committed to delivering products that meet stringent quality and safety standards. We offer a full suite of processing capabilities for traditional allografts and customized, innovative therapies. With a focus on exceeding client expectations, we combine industry experience and a robust quality system to ensure exceptional quality, best-in-class customer service, and on-time delivery.
Role Description
The Sr. Director of Deceased Donor Services (SrDDS) oversees the creation and implementation of strategies to develop and execute the deceased donor recovery service line, drive business growth and expansion and maintain ethical standards. This includes identifying and pursuing new business opportunities, establishing partnerships and alliances, managing existing and new business relationships and implementation of the deceased donor recovery operations.
Responsibilities
- Develop and lead strategic initiatives to expand deceased donor services and partnerships.
- Build strong relationships with key decision-makers and influencers that lead to execute contracts with partner agencies including and not limited to hospitals, coroner, medical examiner, funeral home and recovery organizations for Surgenex, DBA Phoenix Donor Services.
- Develop strategic plans for deceased tissue donor growth, including setting goals, establishing protocols, and ensuring alignment with Surgenex’s mission and objectives.
- Oversee all aspects of deceased donor recovery operations, ensuring compliance with legal and regulatory requirements, mitigating risks, and maximize value for Surgenex. Compliance with all regulatory standards, includes and is not limited to the US Food and Drug Administration (FDA), American Association of Tissue Banks (AATB), and state-specific requirements.
- Collaborate with internal and external stakeholders to develop innovative donor services models.
- Work closely with business partners and respective staff, including hospitals, coroners, medical examiners, funeral directors, administrators, recovery agencies, and recovery personnel to facilitate the donation process. This involves educating personnel on donation and recovery protocols, ensuring compliance with regulatory requirements, and promoting a culture of donation within the agencies.
- Assist with developing and maintaining department strategic plan, employee and department KPIs and metrics.
- Responsible for ensuring the quality and safety of donated tissue is paramount. This includes compliance with quality management systems to monitor and maintain the integrity of tissue throughout the donation process.
- Provides routine QMS updates to the Chief Quality & Regulatory Officer and Surgenex leadership.
- Lead, mentor, and develop a high-performing team to execute operational objectives.
- Provide leadership, enforce staff accountability, and establish recovery thresholds/goals.
- Hire, coach, and mentor staff to align with the goals for donor recovery/acquisition.
- Ensure leadership and staff understand their job expectations and are informed in a timely manner when these expectations are not met. Applies use of disciplinary action when necessary. Promotes employee mentoring and coaching using documentation and management tools including Performance Improvement Plans (PIP).
- Ensure compliant execution of the recovery and QMS procedures.
- Provide high-level support to Executive Leadership with the ongoing oversight of a compliant PDS living tissue acquisition/recovery program.
- Stay abreast of industry trends, competitive landscape and advancements in tissue research and regenerative medicine and explore business opportunities for innovation and improvement within Surgenex’s tissue banking program.
- Engage in community outreach initiatives and organizational events to raise awareness about both living and deceased tissue donation and to build and foster new partnerships to increase participation and donors.
- Maintains business partner, donors/patients, and company confidentiality at all times.
- Assist with developing and maintaining department strategic plan, employee and department KPIs and metrics.
- Attend conferences and industry events to network with potential customers and promote working engagement with Surgenex.
- Perform the duties of PDS acquisition/recovery personnel as required.
- Performs other related duties as assigned.
Qualifications
- Strong negotiation skills, business acumen, strategic thinking, relationship management, and a solid understanding of legal and contractual matters.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Autonomy - Ability to work independently with minimal supervision.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Management Skills - Ability to organize and direct oneself and effectively supervise a team.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
- Tolerance - Ability to work successfully with a variety of people without making judgments.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Adaptability - Ability to adapt to change in the workplace.
- Communication - Ability to communicate clearly and concisely.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Judgment - The ability to formulate a sound decision using the available information.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards, or regulations.
Job Tags
Contract work,