Job Description

If you want to be a part of a growing business, learn new skills, and constantly push each other to be better with professionals who love integrative, high-quality care - this is the perfect opportunity for you.

You are the right fit if:

- You have excellent phone and customer service skills

• You have a strong sales background
• You are great at multi-tasking
• You have strong computer skills: G Suite, EMR Software, CRM software, Canva, CapCut
• You have strong organizational skills.
• You are a solution haver, not a problem finder.

I Responsibilities |

Enable providers to focus on providing individualized patient care by assisting in:

• Converting new leads into new evaluations for the PTs
• High volume outbound calls and inbound calls for leads
• Scheduling appointments
• Scheduling follow ups
• Collecting new client intake information
• Building positive relationships with patients, community, and practitioners and manage conflict with care and empathy.
• Lead clients through sales process to meet new client conversions goals
• Promote conversion by providing excellent onboarding and customer experience.
• Answer phone calls, text messages, emails, and instant messages in a timely and professional manner
• In partnership with clinicians, ensure Shift Performance PT hits quality of care, compliance, and financial goals.
• Willingness to learn new technologies & frameworks.
• Collect payments
• Manage patient feedback escalation process, ensure that conflicts are resolved, and the patient feels heard.
• Analyze new client metrics to optimize client communication and onboarding process with clinical director.
• Manage social media.
• Create and deliver marketing materials for local workshops and injury screens.
• Additional training in any of the following are a plus:

PTEverywhere, Notion, Slack, G Suite, GHL (we provide training in all of our systems)

This position is Full Time and onsite

Please send inquiries to blake@shiftperformancept.com

Job Type: Full-time

Expected hours: 32 – 40 per week

Benefits:

• Paid time off

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