Job Description

Overview

The Omni New Haven Hotel at Yale is searching for an experienced Director of Housekeeping to lead their team!

The Director of Housekeeping will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments. To maintain impeccable levels of cleanliness and upkeep resulting in exceptional service scores. To ensure cost controls are in place. To support a positive, safe and team spirited work environment for all associates.

Responsibilities

• Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
• To effectively monitor the preventative Maintenance program throughout the hotel.
• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
• To maintain Housekeeping turnover to an acceptable level.
• To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Close coordination and communication with other internal departments.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.
• Monitor guest’s complaints accordingly and take corrective action when necessary.
• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Assist with budget process as required by the Hotel Manager.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• Maintain accurate payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are on line.
• Attend hotel meetings

Qualifications

• Minimum 2 years experience as an Executive Housekeeper or Director / Department head in the Rooms Division
• Graduated / completed Omni Housekeeping Director SDDP will be considered along with years of Housekeeping management experience
• Degree preferably in a related course of study
• Bi-Lingual SP ENG preferred
• Excellent technical skills
• Experienced in hotel PMS systems such as Opera
• Experienced in maintaining and controlling all supplies and inventory levels / PARS for the Housekeeping and Laundry departments
• Ensure all OSHS, SDS and safety requirements are in place daily
• Excellent training, mentoring & leadership skills
• Diversified leader with a hands on, lead by example participative management style

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

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