Support Specialist Job at Tata Consultancy Services, Indianapolis, IN

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  • Tata Consultancy Services
  • Indianapolis, IN

Job Description

Job Title:

Support Executive

Must Have Technical/Functional Skills

  • Experience in Service-Now, Windows Server support, Service Monitoring, Workstation, and Basic Hardware support
  • Several different Engineering/Modelling/Simulation Application Support – Installation, uninstallation, configuration, licensing, troubleshooting
  • Experience in escalating/coordinating with vendors
  • Able to maintain a high level of confidentiality and professionalism
  • Ability to effectively prioritize and execute tasks
  • Strong customer-service orientation, having some experience in Pharma Manufacturing domain
  • Effective interpersonal and relationship-building skills
  • Ability to learn new technologies to perform day to day support operations
  • Documentation ability
  • Knowledge of Azure cloud platform support
  • Knowledge of SQL Server
  • Ability to learn new technologies to perform day to day support operations

Roles & Responsibilities

  • Provide Support for various IT applications into citrix, servers and workstations. Support Activities include: - installation, uninstallation of application softwares, application licensing, Services monitoring,
  • Access management, access group management
  • Escalate issue to appropriate vendor and follow up for closure
  • Documentation and reporting
  • Server upgrades- Citrix, Windows, .Net etc
  • coordinate with different vendors
  • Azure cloud platform support

Generic Managerial Skills

  • Develops self & others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge
  • Demonstrates high analytical skills and is self-motivated/directed
  • Possess effective written and communication skills

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