Job Description

As the Store Manager, you maintain a critical leadership role. You are someone the store staff can rely on for guidance and growth. You will create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.

Areas of Responsibilities:

Leadership and People Management

• Model behavior that reflects the company’s core values
• Manage overall team performance & growth
• Assist in recruitment, selection and on-boarding of store staff
• Execute effective store communications, ensuring that staff is involved & updated
• Display a strong commitment to self-development and growth

Deliver the Customer Experience

• Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets
• Create the customer journey in your store – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
• Build a strong consignment business in your store

Represent the Brand

• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business
• Take ownership for maintaining brand aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

Operational Excellence

• Understand the importance of efficient store operations
• Consistently adhere to all operational procedures
• Take ownership for accuracy of information entered in POS & other technology as required
• Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)
• Protect our assets by adhering to all loss prevention and operational policies & procedures

Drive the Business and Deliver Results

• Ensure the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business
• Monitor team sales targets & other metrics
• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary
• Ensure disciplined control of payroll expenses

Requirements

• 3-5 years of management experience in a luxury or service driven environment
• At least 2 years of Key Holder or Selling Manager experience, with performance at an exemplary level Management &/or employee training experience in a previous role a plus
• Prior experience as a GM/SM a plus

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