Job Description

Prestige Legal Solutions, P.C. is a lemon law firm based in Los Angeles, CA. Our law office represents California clients who have been sold a defective vehicle that qualifies as a lemon.

We are seeking one Sr. Intake Specialist (Case Supervisor) with previous Intake experience, preferably in Lemon Law. This is a full-time, non-exempt position, with the responsibility of supervising, training, motivating, and developing team members. The Sr. Intake Specialist must be self-motivated and eager to learn company knowledge. The ideal candidate must have the ability to manage and navigate a high volume of client communication with attention to detail.

Responsibilities include, but are not limited to, the following:

• Receives primary Incoming calls from client
• Performs full Intake for qualified Leads
• Sends retainer agreements to clients that meet initial evaluation
• Complete Intakes, transfer pre-qualification’s of potential clients
• Complete Intakes for inquiries other than inbound calls
• Follow-Up with clients
• Notify clients of cases determined “dropped”
• Follow-Up on unresponsive clients
• Setup client files in CRM
• Conduct calls to client for documentation and input into the system
• Confirm all documents necessary prior to sending to legal department
• Complete activities, update/confirm details in CRM system (HubSpot)
• Facilitate internal signature(s) for retainer agreement
• Work efficiently and collaboratively with assigned Case Manager
• Encourage a collaborative problem-solving environment
• Reinforce procedures and policies
• Identify and address opportunities for improvement
• Run reports and provide written overviews as needed 

Required Skills & Qualifications:

• Minimum 1 year experience – 2 years preferred – of lemon law intake experience or related field.
• Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, and de-escalation of problem calls, all while maintaining professional phone etiquette.
• Excellent communication and negotiation skills with the ability to close leads within a timeframe determined by the firm.
• Team-oriented with the ability to work well with others in a collaborative, professional work environment.
• Bilingual (Spanish), is required.

Benefits:

• 2-4 weeks week off (Sonority PTO)
• Generous Bonus Structure
• 15 Paid Holidays
• 401K Match
• Hybrid Schedule
• Health, Dental and Vision Benefits
• Gympass/ Wellhub
• Breakfast, birthday celebrations, holiday events, and more.

Prestige Legal Solutions, P.C. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. Prestige Legal Solutions, P.C. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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