Job Description

Job Title: Operations Manager

Reports To: Office in Happy Valley 6am (Monday - Friday)

Note: This is a full-time position with a flexible work schedule, typically 50-60 hours per week, based on company needs.

The Operations Manager will oversee and coordinate the operational activities across all levels of the organization. This role is responsible for managing, leading, and ensuring accountability within the teams and crews. The Operations Manager will act as the key point of contact for both employees and clients, handling scheduling, job site oversight, customer complaints, and communication with building managers. This position requires a hands-on leader to ensure efficient operations and successful project execution.

• Scheduling and Coordination:
• Manage and update the commercial work schedule using Google Calendar and Housecall (our employee scheduling app). Ensure both commercial and residential schedules are properly staffed.
• Bid Coordination:
• Attend all bids and develop detailed job scopes for each project to ensure proper planning and resource allocation.
• Job Site Leadership:
• Be present at the start of every job to introduce yourself and the supervisors to building property management, ensuring smooth communication and operations.
• Customer Relations:
• Address and resolve any customer complaints or issues with "go-backs" to maintain high customer satisfaction.
• Team and Employee Management:
• Conduct quarterly meetings with employees and leadership. Lead regular employee and leadership team meetings to ensure alignment with company goals.
• Job Site Inspections:
• Perform regular job site inspections to maintain quality control and ensure safety standards are met.
• Collaboration:
• Weekly meetings with Account Managers to ensure all tasks and responsibilities are aligned and progressing as expected.

• Industry Experience: Minimum 2 years of experience in operations or a similar role within the industry.
• Leadership Skills: Proven ability to manage and motivate a team effectively.
• Strong Communication: Excellent interpersonal and communication skills, with the ability to engage employees and clients positively.
• Decision-Making Ability: Quick and effective decision-making skills to handle challenges and operational needs.
• Organizational Skills: Exceptional attention to detail and the ability to stay organized while managing multiple tasks.
• Tech-Savvy: Experience with Google Drive and other data entry tools for scheduling and record-keeping.
• Dependable and Reliable: Consistently reliable and punctual in completing tasks and responding to operational needs.
• People Skills: Energetic, approachable, and capable of building strong relationships with both internal and external stakeholders.

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