Job Description

Ultimate Staffing is partnering with a Food Manufacturing company near La Palma. They are looking to hire a Customer Service Rep who comes from the food manufacturing industry. This position pays between $22-$25 an hour based on experience. Please apply directly or send your resume and pay requirements to me at hcawelti@ultimatestaffing.com. Thank you.

**PLEASE ONLY APPLY IF YOU HAVE FOOD MANUFACTURING INDUSTRY EXPERIENCE**

ESSENTIAL JOB FUNCTIONS/MAJOR JOB DUTIES AND RESPONSIBILITIES

- Receive and review incoming orders of assigned customer accounts to ensure accuracy, completeness, and

compliance with company policies and procedures.

- Process orders promptly and accurately in order management system, including order entry, order

confirmation, and order updates.

- Accurately follows all sales order management policies.

- Coordinate with sales, production planning, and logistics teams to address order inquiries, resolve

discrepancies, and expedite order fulfillment.

- Monitor order status and shipment schedules to ensure timely delivery and customer satisfaction.

- Communicate order-related information and updates to internal stakeholders and external customers as

needed.

- Investigate and resolve order issues, including minimum order quantities, product availability, and shipping

delays.

QUALIFICATIONS

▪ Strong commitment to customer service

▪ Experience with order management software

▪ Proficiency in data analytics tools such as Excel and Power BI

▪ Must have strong interpersonal skills with the ability to work effectively in cross-functional teams

▪ Excellent written and verbal communication skills

▪ Superb organizational skills, attention to detail, and accuracy

▪ Strong time management and ability to work with competing priorities

▪ Problem resolution and critical thinking skills

Desired Skills and Experience

Customer Service

Email Communication

Inbound and Outbound Phone calls

Data Entry

Order Entry

Food Manufacturing

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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