Job Description

About Us : Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today!

Position Overview and Key Responsibilities:

The Patient Care Representative position will report to the Sales Manager. This position is responsible for coordinating and processing information and documentation needed to obtain DME for patients.

• Support to Sales Reps, up to two (2) at a time
• Acts as a liaison between the company, the patient, referral sources, and insurance companies
• Patient communication- introducing patient to the company and the process for obtaining equipment
• Collecting any insurance information needed from the patient
• Coordinate with patient to schedule a face-to-face evaluation with patient's physician if required
• Prepare and send all documentation required to the physician
• Receive proper documentation from prescribing physician and send in for approval
• Keep Sales Rep up to date with the statue of each patient's order and any other necessary information
• Explain equipment, insurance coverage, and possible payment options to the patient prior to delivery

Requirements:

• Bachelor's degree
• Intermediate computer skills
• Exceptional interpersonal skills with ability to develop relationships
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented, and organized
• Minimum 2 - years of administrative support experience

Perks and Benefits:

• Comprehensive benefits package (health, dental, vision, 401k, etc.)
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Continuing education opportunities
• Network of support (financial, health, and well-being)
• Employee Referral Program

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