Client Success Specialist Job at Fiduciary Decisions, Tigard, OR

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  • Fiduciary Decisions
  • Tigard, OR

Job Description

Company Description

Fiduciary Decisions specializes in building decision support systems that assist Service Providers and their clients in making informed decisions. These systems aim to drive better results for Plan Sponsors and their Participants. Our mission is to support effective decision-making processes to achieve optimal outcomes for all stakeholders.

Role Description

This is a full-time remote role for a Client Success Specialist. The Client Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high levels of customer service. Daily tasks include handling client inquiries, resolving issues, and providing valuable feedback and insights to improve service delivery. The role also involves regular communication with clients and internal teams to ensure a seamless customer experience.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Analytical Skills for problem-solving and data interpretation
  • Customer Support and Communication skills
  • Excellent interpersonal skills and ability to work in a remote environment
  • Bachelor’s degree in Business, Communications, or a related field is preferred
  • Experience in the financial industry is required

Job Tags

Full time, Remote job,

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