Job Description

At Connor & Gallagher OneSource (CGO), we are thrilled to offer an exciting opportunity for an experienced Claims Advocate to step into a newly created full-time role located at our Lisle IL office and requiring 3 days a week working on-site .

With a minimum of 6 years of proven Claims Advocacy expertise, you’ll bring your skills to a dynamic team where your contributions will be valued and recognized. In this pivotal position for CGO, you will be recognized as the subject matter expert in claims advocacy and serve as the primary point of contact for clients while providing expert resolutions, guidance and support to ensure smooth and efficient results. This role offers a unique opportunity to shape processes, lead initiatives, and pave the way for future opportunities through proactive communication that will position you as a trusted advisor helping to shape the future of Claims Advocacy at CGO with lasting impact.

Key Responsibilities:

• Act as the primary liaison between clients, insurance carriers, and other parties while ensuring seamless communication throughout the claims process.
• Communicate with clients in a concise and confident manner providing informed explanations of coverage and claims procedures.
• Advocate for clients to secure effective, fair, and timely claim settlements.
• Review and analyze claims documentation to ensure accuracy and completeness along with addressing any discrepancies as needed.
• Maintain detailed and organized records of all claim interactions and communications.
• Provide updates to clients on the status and progress of claims, keeping them informed at every step of the way.
• Collaborate with internal team members to address any issues and concerns during the claims process.
• Remain current with industry trends, regulatory changes, and best practices in claims management.
• Conduct training sessions with the service team and producers in areas of claims advocacy.
• Participate in renewal or prospect meetings with producers to highlight the value the Claims Advocate role brings to the client.

Qualifications:

• 6 + years of proven experience and expertise in property & casualty claims handling for an insurance carrier or agency/broker.
• 5+ years of prior experience handling workers compensation claims.
• In-depth knowledge of insurance policies, coverages, and claims procedures and processes.
• Excellent communication and interpersonal skills, with the ability to build and foster strong client relationships.
• Ability to handle delicate situations with sensitivity and professionalism.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office.
• Self-motivated with the ability to work independently, while also thriving as part of a collaborative team.
• Bachelor’s Degree or equivalent years of industry specific work experience.
• Current and active Property and Casualty licensure.

Exceptional Qualities:

• Highly accomplished in handling complex claims with confidence and precision.
• Prior experience working as a claims adjuster is beneficial to this opportunity.
• A strong analytical, task-oriented mindset, with a focus on managing detailed processes efficiently
• Proven ability to collaborate as a team player while fostering a positive and productive work environment.
• Sharp critical thinking skills, with a willingness to ask questions and seek innovative solutions.
• Advance emotional and social intelligence displaying understanding, resilience and a thoughtful demeanor when addressing all circumstances.

Work location requirements: 3 days a week on-site/2 days a week remote

Compensation and Benefits:

We are pleased to offer a competitive salary range of $105k-$115k, alongside a comprehensive benefits package designed to support you both personally and professionally. Here’s what you can look forward to:

Unlimited Paid Time Off, 401(k) with Employer Match after just 90 days and Comprehensive Medical, Dental, Vision, Life Insurance, Short Term and Long-Term Disability coverage with enrollment opportunity the 1st of month after date of hire along with the optional employee coverage of Pet Benefits and Identity Protection for you and your family members.

For more information please visit: Benefits Overview

Job Tags

Similar Jobs