Job Description

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com .

Job Description

Are you a seasoned collision repair leader looking for your next challenge? Truck Centers, Inc. is seeking a Body Shop Manager to oversee daily operations, lead a skilled team, and ensure best-in-class customer service at our South Bend, IN facility. If you thrive in a fast-paced, team-oriented environment and have a passion for continuous improvement, we want to hear from you!

What You’ll Do:

• Lead and mentor a high-performing team – Supervise and support technicians, estimators, and administrative staff while fostering a culture of collaboration, accountability, and continuous learning.
• Oversee all aspects of body shop operations – Manage the full repair process, from initial estimates and insurance approvals to final quality checks and customer delivery, ensuring efficiency and high-quality workmanship.
• Ensure team members receive proper training and development – Implement structured training programs, mentor team members, and provide opportunities for professional growth to ensure industry best practices and evolving technologies are embraced.
• Maintain compliance with company and OEM policies – Enforce manufacturer repair guidelines, warranty processes, and safety standards, ensuring all documentation and procedures are followed accurately.
• Drive operational efficiency and shop performance – Set and monitor key performance metrics, develop strategies for process improvements, and implement corrective actions to maximize productivity, profitability, and customer satisfaction.
• Collaborate with internal departments – Work closely with Sales, Parts, and Service managers to align goals, share information, and ensure smooth interdepartmental coordination for seamless repairs and superior customer service.
• Foster strong customer relationships – Act as a key point of contact for customers, ensuring clear communication throughout the repair process, addressing concerns, and delivering an exceptional customer experience.
• Manage shop resources and vendor relations – Research and select vendors for quality parts and materials, negotiate pricing, and oversee inventory management to control costs while maintaining top-tier service.
• Ensure a safe and organized work environment – Maintain a clean, well-equipped, and hazard-free shop area that meets all safety and compliance requirements. Conduct regular spot checks to uphold workplace standards.

If you're a proactive leader who enjoys problem-solving, driving results, and helping teams succeed, this role is for you!

Qualifications

What We're Looking For:

• 5-10 years of experience in a leadership role within a collision repair or body shop setting
• Strong knowledge of collision repair, truck systems, and dealership operations
• Proven ability to lead, develop, and motivate a team 
• Exceptional organizational, communication, and problem-solving skills
• Experience managing budgets, analyzing data, and driving efficiency
• Proficiency with computers, tablets, and MS Office

Preferred

Qualifications

• Freightliner dealership experience
• CIC Level I or II training
• Kaizen and/or Six Sigma Green Belt certification

What We Offer:

• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms
• Company paid boot & PPE allowance
• Tool insurance at no cost
• Company-supplied specialty tooling

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. 

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