IMMEDIATE OPEN POSITION POSTING: COLLISION CENTER MANAGER
Location: Serra Superior Collision Center – Brighton, MI
Position Type: Full-Time
Post Date: 03/31/2025
About Us
Serra Superior Collision Center in Brighton, Michigan, is a state-of-the-art repair facility known for high-quality work and exceptional customer service. As part of the Serra Auto Group, our collision center operates within Serra Brighton Automotive Group, which includes Serra Honda Brighton and Serra Mazda Brighton. We take pride in efficiency, innovation, and delivering outstanding results. We are looking for an experienced Collision Center Manager to lead our team, optimize operations, and drive business growth.
Job Summary
The Collision Center Manager oversees daily operations, ensuring repairs meet the highest standards while leading a team of technicians, estimators, and service advisors. This role requires strong leadership, problem-solving skills, and a customer-first mindset. The ideal candidate has experience in collision repair management, team leadership, and financial growth strategies.
Responsibilities
Leadership and Team Management
• Hire, train, and manage collision center staff
• Set performance goals and foster a positive team environment
• Oversee technician productivity and maintain workflow efficiency
Operations and Customer Service
• Manage repair estimates, parts procurement, and repair timelines
• Ensure all repairs meet safety, quality, and OEM standards
• Work with insurance companies to maintain Direct Repair Programs (DRPs)
• Build strong relationships with customers, insurance partners, and vendors
• Handle customer concerns and ensure high satisfaction levels
Sales and Business Growth
• Track key performance indicators (KPIs) to drive financial success
• Develop strategies to increase revenue and improve shop efficiency
• Collaborate with marketing and ownership to attract new customers
Process Improvement and Compliance
• Improve shop processes for better efficiency and results
• Maintain ICAR, OEM, and industry certifications
• Stay current on industry trends and repair advancements
Qualifications
• 3-5 years of experience in collision center or body shop management
• Strong understanding of collision repair processes, insurance DRPs, and shop operations
• Proven ability to manage workflow, technician efficiency, and production timelines
• Experience with estimating and shop management systems
• Excellent leadership, communication, and customer service skills
• Ability to forecast sales, control costs, and manage financial performance
• Proven ability to collaborate with service managers, marketing teams, vendors, and insurance partners
• Strong organizational skills and computer proficiency
• ICAR Certification preferred
Benefits
• Health Insurance Program
• 401(k) with company match
• Paid holidays and time off
• Ongoing training and career development
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