Job Description

Job Title: Application Support Specialist

Location: must be local, hybrid to San Francisco, CA,

Duration: 8 Months Contract

Pay Range: $32/hr - $36/hour

Must have Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols ( SFTP)

Position Summary:

We are seeking a highly motivated and proactive Application support specialist to join our team. This role will be responsible for ensuring the smooth operation of our Application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols ( SFTP), along with excellent communication and problem-solving skills. They will be a reliable and responsive individual, capable of working effectively in a fast-paced environment and available to address issues promptly.

Responsibilities:

Incident Management & Monitoring:

Continuously monitor JIRA dashboards to identify integration failures and performance issues.

Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution.

Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates.

Support & Troubleshooting:

Provide timely and accurate responses to queries from cross-functional teams regarding integration status (e.g., invoice or Inventory status or tracking).

Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures.

Perform month-end activities, release activities and other support activities.

Perform pre & post integration activities like stop or start jobs and perform validation activities

Support Finance, SCM & Payroll integrations.

Technical Expertise:

Utilize strong knowledge of Boomi platform for integration development and troubleshooting.

Employ SQL skills for data analysis, querying, and manipulation.

Apply understanding of SFTP and protocols for secure data transfer and web service communication.

Preferred Qualifications:

Experience with cloud-based integration platforms.

Having certification in any integration platform is a plus (Boomi)

Knowledge of enterprise application integration (EAI) patterns.

Experience with JIRA or other ticketing systems.

Required Skills & Experience:

• Hands-on experience with Boomi, Salesforce, . Strong understanding of integration concepts and development best practices. At least 1 years of experience on working with Business applications like Oracle, Workday, Salesforce, AWS etc.. Proficiency in SQL for data querying and manipulation.
• Solid understanding of SFTP and protocols. Ability to support SOAP & REST based APIs Need to support home grown applications Experience with data of all kinds for data formats like XML,JSON etc.. Experience with incident management and troubleshooting. Proven ability to collaborate effectively with cross-functional teams.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong problem-solving and analytical abilities. Ability to work independently and as part of a team.
• 1 Ability to support month end activities such as invoice processing, data reconciliations Quarterly Maintenance Activities like major releases, Off-Cycle Payroll processing. Experience Payroll, finance, ERP and SCM integrations.

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